our service
pre-sale service
1. Introduce the detailed features and applications of the product to customers.
2. Choose economical and practical machines for customers.
3. Provide the operating data of the relevant machines.
4. Provide audition means for customers.
5. Flow chart and factory design layout.
Sales service
1. Recommend the engineering conditions required for machine installation.
2. Communicate the manufacturing progress of the machine with the customer in time.
3. Project planning and design services.
After-sales service
1. Equipment maintenance and personal operation training.
2. Equipment installation and debugging until everything is normal.
3. One year warranty and provide long-term maintenance service and spare parts.
4. Provide technical support for customers to develop new products.
5. Engineers available to service machinery overseas.
FAQ
Q1: Can you provide detailed parameters and drawings of the equipment?
A: Yes, you can contact us by email, we will provide you with detailed parameters and drawings of the equipment.
Q2: How long is the warranty period of the equipment?
Answer: After the equipment is successfully installed and debugged, there is a one-year warranty period.
Q3: What kind of after-sales service do you provide?
A: Provide after-sales service to customers through telephone, video guidance, on-site maintenance, etc.
Q4: Can your products be assured?
A: Our machines all have CE certificates from SGS, TUV.
Q5: If we show you our factory layout, can you help us design the whole production line?
A: Yes, our experienced engineers and technicians can help you arrange the layout and installation of the whole process line according to your
actual situation;
Q6: If we have samples of new products, can you help us to analyze and design the machine?
A: Yes, our technical department can help you analyze, design and test the new products you offer.
